Complaints Received By RÖK (*)
| Complaints Received By Whom |
|
| Competitors |
2804 |
| Consumers |
1493 |
| Authorities and Public Entities |
79 |
| Consumer Organizations |
4 |
| Own Initiative |
179 |
| TOTAL |
4559 |
|
|
Complaints Resolved (**)
| Upheld |
1830 |
| Some Parts Upheld (**) |
667 |
| Not Upheld |
1931 |
| Resolved Informally |
112 |
| Still Evaluated |
|
| Transferred to Appropirate Authorities |
19 |
Nature of the Complaints (***)
|
Received |
Upheld |
Not Upheld |
Resolved Informally |
Still Evaluated |
|
| Basic Principles |
330 |
159 |
167 |
4 |
|
| Decency |
122 |
20 |
101 |
1 |
|
| Honesty |
91 |
48 |
43 |
|
|
| Social Responsibility |
117 |
25 |
91 |
1 |
|
| Truthfulness |
3373 |
1836 |
1466 |
71 |
|
| Use of Technical/Scientific Data and Terminology |
4 |
1 |
3 |
|
|
| Use of “Free” and “Guarantee” |
19 |
8 |
11 |
|
|
| Identity |
8 |
4 |
4 |
|
|
| Comparisons |
242 |
141 |
96 |
5 |
|
| Denigration |
521 |
255 |
262 |
4 |
|
| Testimonials |
24 |
7 |
17 |
|
|
| Portrayal or Imitation of Persons and References to Personal Property |
1 |
1 |
|
|
|
| Exploitation of Goodwill |
46 |
20 |
24 |
2 |
|
| Imitation |
121 |
32 |
84 |
5 |
|
| Identification |
34 |
12 |
20 |
2 |
|
| Safety and Health |
19 |
8 |
11 |
|
|
| Children and Young People |
182 |
65 |
117 |
|
|
| Unsolicited Products and Undisclosed Costs |
1 |
|
1 |
|
|
| Environmental Behaviour |
28 |
15 |
13 |
|
|
| Data Protection and Privacy |
4 |
1 |
2 |
1 |
|
| Substantiation |
2032 |
1061 |
958 |
13 |
|
| Respecting Consumer Wishes (C14) |
1 |
|
1 |
|
|
| TOTAL |
7320 |
3719 |
3492 |
109 |
|
(*) Between the dates April 1994 – 15.05.2026
(**) The same complaint may be related with different articles of the Code.
(***) Since the same complaint may be related with different articles of the Code, the number of the “nature of complaints” may exceed the number of total complaints.