Complaints Received By RÖK (*)
| Complaints Received By Whom |
|
| Competitors |
2588 |
| Consumers |
1480 |
| Authorities and Public Entities |
78 |
| Consumer Organizations |
4 |
| Own Initiative |
179 |
| TOTAL |
4329 |
|
|
Complaints Resolved (**)
| Upheld |
1715 |
| Some Parts Upheld (**) |
612 |
| Not Upheld |
1876 |
| Resolved Informally |
107 |
| Still Evaluated |
– |
| Transferred to Appropirate Authorities |
19 |
Nature of the Complaints (***)
|
Received |
Upheld |
Not Upheld |
Resolved Informally |
Still Evaluated |
|
| Basic Principles |
298 |
137 |
157 |
4 |
|
| Decency |
122 |
20 |
101 |
1 |
|
| Honesty |
84 |
48 |
36 |
|
|
| Social Responsibility |
116 |
25 |
90 |
1 |
|
| Truthfulness |
3171 |
1701 |
1399 |
71 |
|
| Use of Technical/Scientific Data and Terminology |
4 |
1 |
3 |
|
|
| Use of “Free” and “Guarantee” |
19 |
8 |
11 |
|
|
| Identity |
8 |
4 |
4 |
|
|
| Comparisons |
227 |
131 |
91 |
5 |
|
| Denigration |
485 |
231 |
250 |
4 |
|
| Testimonials |
22 |
7 |
15 |
|
|
| Portrayal or Imitation of Persons and References to Personal Property |
1 |
1 |
|
|
|
| Exploitation of Goodwill |
39 |
17 |
20 |
2 |
|
| Imitation |
117 |
30 |
82 |
5 |
|
| Identification |
34 |
12 |
20 |
2 |
|
| Safety and Health |
19 |
8 |
11 |
|
|
| Children and Young People |
179 |
64 |
115 |
|
|
| Unsolicited Products and Undisclosed Costs |
1 |
|
1 |
|
|
| Environmental Behaviour |
7 |
3 |
4 |
|
|
| Data Protection and Privacy |
4 |
1 |
2 |
1 |
|
| Substantiation |
1853 |
946 |
894 |
13 |
|
| Respecting Consumer Wishes (C14) |
1 |
|
1 |
|
|
| TOTAL |
6811 |
3395 |
3307 |
109 |
|
(*) Between the dates April 1994 – 29.12.2023
(**) The same complaint may be related with different articles of the Code.
(***) Since the same complaint may be related with different articles of the Code, the number of the “nature of complaints” may exceed the number of total complaints.