Complaints Received By RÖK (*)
| Complaints Received By Whom |
|
| Competitors |
2734 |
| Consumers |
1489 |
| Authorities and Public Entities |
78 |
| Consumer Organizations |
4 |
| Own Initiative |
179 |
| TOTAL |
4484 |
|
|
Complaints Resolved (**)
| Upheld |
1792 |
| Some Parts Upheld (**) |
660 |
| Not Upheld |
1913 |
| Resolved Informally |
110 |
| Still Evaluated |
|
| Transferred to Appropirate Authorities |
19 |
Nature of the Complaints (***)
|
Received |
Upheld |
Not Upheld |
Resolved Informally |
Still Evaluated |
|
| Basic Principles |
319 |
149 |
166 |
4 |
|
| Decency |
122 |
20 |
101 |
1 |
|
| Honesty |
90 |
48 |
42 |
|
|
| Social Responsibility |
117 |
25 |
91 |
1 |
|
| Truthfulness |
3304 |
1794 |
1439 |
71 |
|
| Use of Technical/Scientific Data and Terminology |
4 |
1 |
3 |
|
|
| Use of “Free” and “Guarantee” |
19 |
8 |
11 |
|
|
| Identity |
8 |
4 |
4 |
|
|
| Comparisons |
233 |
135 |
93 |
5 |
|
| Denigration |
503 |
242 |
257 |
4 |
|
| Testimonials |
24 |
7 |
17 |
|
|
| Portrayal or Imitation of Persons and References to Personal Property |
1 |
1 |
|
|
|
| Exploitation of Goodwill |
41 |
17 |
22 |
2 |
|
| Imitation |
118 |
30 |
83 |
5 |
|
| Identification |
34 |
12 |
20 |
2 |
|
| Safety and Health |
19 |
8 |
11 |
|
|
| Children and Young People |
180 |
64 |
116 |
|
|
| Unsolicited Products and Undisclosed Costs |
1 |
|
1 |
|
|
| Environmental Behaviour |
23 |
12 |
11 |
|
|
| Data Protection and Privacy |
4 |
1 |
2 |
1 |
|
| Substantiation |
1976 |
1024 |
939 |
13 |
|
| Respecting Consumer Wishes (C14) |
1 |
|
1 |
|
|
| TOTAL |
7141 |
3602 |
3430 |
109 |
|
(*) Between the dates April 1994 – 30.06.2025
(**) The same complaint may be related with different articles of the Code.
(***) Since the same complaint may be related with different articles of the Code, the number of the “nature of complaints” may exceed the number of total complaints.