 |
 Complaints Received
| Competitors |
918 |
| Consumers
|
850 |
| Other (Gov. Depts., MPs, etc.) |
49 |
| Consumer Organization
|
3 |
| Own Initiative
|
166 |
| TOTAL |
1986 |
Complaints Closed
| Complaint Upheld
|
859 |
| Some Part of the Complaint Upheld
|
145 |
| Complaint Not Upheld
|
924 |
| Complaints closed by negotiating of both parties
|
46 |
| Complaints still under evaluation
|
0 |
| Transferred to Appropriate Authority
|
12 |
Complaints Resolved by Nature (**)
|
Total |
Violated Code |
Not Violated Code
|
Negotiating Both Parties
|
Still Under Evaluation
|
| Basic Principles
|
113 |
45 |
67 |
1 |
|
| Decency
|
80 |
16 |
63 |
1 |
|
| Honesty
|
56 |
29 |
27 |
|
|
| Social Responsibility
|
55 |
10 |
45 |
|
|
| Truthfulness
|
1254 |
699 |
535 |
20 |
|
| Comparisons
|
92 |
61 |
27 |
4 |
|
| Testimonials
|
7 |
4 |
3 |
|
|
| Denigration
|
158 |
95 |
60 |
3 |
|
| Exploitation of Goodwill
|
22 |
13 |
9 |
|
|
| Immitation
|
79 |
25 |
50 |
4 |
|
| Identification
|
18 |
8 |
9 |
1 |
|
| Safety and Health
|
12 |
6 |
6 |
|
|
| Children and Young People
|
101 |
41 |
60 |
|
|
| Use of "free" and "guarantee"
|
1 |
|
1 |
|
|
| Environmental Behoviour
|
4 |
1 |
3 |
|
|
| Substantiation |
516 |
302 |
211 |
3 |
|
| TOTAL |
2568 |
1355 |
1176 |
37 |
0 |
(*) Between April 1994 and 31.08.2010
(**) A complaint might be related with more than one article of the Code
|
|
